FAQs

General FAQs – Course Comparison

What is the process for biblical integration (BI)?

We offer high-quality courses adopted from leading online course providers and release our courses to students only after carefully reviewing and modifying them to match our biblical integration standards. With a few exceptions, every course we offer goes through the following process: initial planning, assessment, design and development, implementation, and final review. Learn more about our biblical integration process (link).

How are courses developed, and how often do they receive updates?

We purchase our courses already developed from award-winning course developers like Florida Virtual School and dynamics, who use sound pedagogy and learning theory to create online courses. Our team then carefully reviews and modifies the course material to match our biblical integration standards. We strive to design dynamic, engaging, and relevant courses for students; therefore, courses receive live updates as needed. New versions are released every 1-5 years depending on the need to revamp the scope and sequence, address learning activities, or stay aligned with appropriate national and state standards.

Are your courses NCAA approved? What other approvals do your courses have?

Many of our courses are approved by the NCAA and UC. Please view our course sheet (link) to view specific course approvals.

When can students start courses? Can students take courses at an accelerated pace?

Students can begin courses each Monday. Your school will determine the start and end dates for courses (within the requirements of our enrollment policies). You can have students complete a course in less than a semester or school year, but please keep in mind that this will increase the daily amount of time that students will need to spend working in courses.

When can students start courses? Can students take courses at an accelerated pace?

Students can begin courses each Monday. Your school will determine the start and end dates for courses (within the requirements of our enrollment policies). You can have students complete a course in less than a semester or school year, but please keep in mind that this will increase the daily amount of time that students will need to spend working in courses.

Do you have courses for remediation/credit recovery?

Yes, we offer a number of credit recovery courses. Credit recovery courses run for 10 weeks and are NOT eligible for NCAA approval.

Are there additional course materials (e.g., e-textbook, software) that need to be purchased?

The vast majority of our courses do not require additional course materials. English courses usually require students to secure novels that can be purchased or borrowed from the library. If a course requires an e-textbook, software, or other devices (e.g., a camera for Digital Photography), that requirement will be included in the course description (link) for the course.

What kinds of assignments are used to engage students and facilitate understanding?

Course assignments are developed to engage students with the learning objectives through authentic and rigorous assessments such as homework assignments, quizzes, collaborative and individual projects, hands-on activities and labs, oral assessments, multimedia presentations, essays, research projects, discussions, live conversations with instructors, and cumulative exams.

How do you ensure academic integrity?

Quizzes and tests draw from a large bank of questions, so each student’s assessment is unique in the sense that different questions from the question bank will appear, and similar questions will be different ordering on each quiz or test. Instructors also look for plagiarism or student content that appears to be copy-and-pasted from an online source. The integrity of semester exams is protected through the requirement of an exam proctor.

Do all assessments require a proctor?

Quizzes and tests do not require a proctor, but a school official or other adult must proctor all semester exams. Semester exams are password-protected, and the instructor will email the exam code to the designated proctor. Your school will receive a copy of the instructor’s email to the proctor, allowing you to ensure the correct proctor was identified. Schools can also check the proctor form by using their Buzz Observer Account (Buzz is our LMS) to view the student’s assignment in the grade book.

How are courses delivered to students? (student experience, asynchronous course delivery)

Courses are available to students 24 hours a day once the course start date has arrived. Students may log into their courses to access materials and complete assignments. There are no live lectures or a specific webinar to attend. Students asynchronously complete their courses. Students may schedule an appointment with their instructor or email him/her at any time to ask questions or to get help with their assignments.

What kinds of courses do you offer?

We offer core academic courses for 6th – 12th grade, electives, Bible courses, world languages, honors courses, AP® courses, and dual credit with partnering Christian universities.

Can we review courses before purchasing/enrolling students?

Yes, school staff with a personal account in the SIS can view demo courses and share the demo course log in information with students and parents before they commit to the online course. Our demo courses are full versions of the course minus the assessments.

Can we alter course content?

Custom partners who use their own teachers to facilitate courses may adapt the content of the online courses as they choose. Direct partners cannot alter course content.

Can we order just one semester of a full course?

Yes, all 1-credit courses can also be purchased just for semester 1 or semester 2.

How do courses fit into a quarterly grading period?

Sevenstar courses and grading are done by semester. Schools needing quarterly grades for report cards may either indicate “in progress” for online courses or use the student’s current grade in the course to put on their report cards.

Do your courses include video lectures from instructors? Are there any live sessions for students?

Our online courses are industry-standard in that they do not include video lectures from instructors, nor do they include any live sessions that students must attend.

How do dual credit courses work?

Schools will order the dual credit courses through Sevenstar, and we take care of the details of working with the partnering universities. All coursework for dual credit is completed on the university’s technology platforms, not Sevenstar’s, so schools cannot view students’ courses and grades or monitor progress in the SIS and LMS for these courses. When the course is complete, the student will receive their final grade from the university for the college credit, and Sevenstar can issue the high school credit on a transcript.

General FAQs – Instructor Comparison

Are your instructors certified?

Yes, all of our instructors are subject-certified for the courses they teach.

Are your instructors Christians?

Our instructors all profess faith in Christ and agree to abide by our doctrinal statement.

How do instructors interact with students?

Before the course begins, students receive a welcome email from their instructor with important information about the course, contact information, and how to schedule appointments online. Students must schedule a complete welcome call (by phone or video conference) near the beginning of the course to speak with the instructor and allow them to meet and get to know one another. Throughout the duration of the course, students are welcome to schedule appointments with instructors during their scheduled office hours, which may be either during the day or evening, depending on the instructor’s schedule.

Do we have the option to use our own teachers?

Yes, custom partners have the option to use their own teachers to facilitate courses. Direct partners must use Sevenstar instructors.

Do our teachers need to be certified to teach your courses?

When using your own teachers to facilitate courses, your schools determine the acceptance criteria for your teachers. Sevenstar is not involved in this process.

If we choose to use our own teachers, who pays them for facilitating courses?

Your school is responsible for hiring and paying your teachers to facilitate Sevenstar courses. Using your own teachers affords a $100 tuition reduction for 0.5-credit courses and a $200 reduction for 1-credit courses.

What is the instructor's role in facilitating courses?

Sevenstar instructors grade student assignments, provide feedback, and answer student questions to succeed in their courses. Instructors reply to student emails within 24 hours, and submitted assignments will be graded within 48 hours (not including weekends or holidays as noted in our policies). Unlike in a traditional classroom, our online instructors do not lecture, and there is no live classroom component. The contracted instructor is not the lecturer or tutor, but they answer questions for the students. Also, the instructor grades assignments and gives constructive feedback to each student. Instructors provide students with office hour information, and students may schedule phone calls or online meetings with their instructors. Our instructors are eager to connect with your students and facilitate their learning. Instructors will have at least two personal communications per month with students. For this to happen, students must be proactive and responsive to instructor inquiries.

Who oversees your instructors, and what professional development do they receive?

Sevenstar instructors receive oversight from our Instructional Services Specialist. They have monthly meetings for professional development, and virtual walkthroughs are periodically conducted to assess how the instructors are facilitating courses.

General FAQs – Program And Support Comparison

What technology platforms do you use?

Sevenstar’s student information system (SIS) is Maestro, a Bocavox product. Our learning management system (LMS) is Buzz, provided by Agilix.

Can we brand the Sevenstar SIS with our school's name and logo?

Custom partners can brand our SIS with their school’s name and logo. Direct partners will have the Sevenstar name and logo appear on the SIS.

How is training for our school staff provided?

Custom partners go through a personalized series of onboarding meetings and training with our School Services Specialist. These meetings are conducted through an online conferencing platform that allows for video and screen sharing. Direct partners receive a welcome email with training videos and resources, along with an open invitation for personal one-on-one training sessions if desired.

What ongoing support do you provide?

Our School Services Specialist is available to meet to discuss program goals, needs, ideas, or changes. If staff members involved with managing your online program leave your school and you hire new staff, we can help you by training the new staff members as well.

What if we need to add new team members to be involved with the online program?

If you need an additional person at your school to be able to add students to the system, order courses, pay for courses, or monitor student progress, you can complete a form to request that a SIS account be set up for that person.

Is there an opportunity for our students to receive a Sevenstar diploma?

If your school is not accredited or does not currently have a high school but would like to offer an online high school option, your students can earn an accredited high school diploma through our Sevenstar Academy while still attending your school and working in their online courses on your campus.

How are transcripts handled?

When a Sevenstar course with a Sevenstar instructor is completed by a student, the school will receive an email with a grade report for the course. Your school can take the grade and manually add it to your own school’s SIS, report cards, and transcripts.

What platforms (SIS/LMS) do parents have access to?

When you create the student’s account in the SIS, you’ll designate one parent/guardian to have a SIS account that allows them to view their student’s grades and progress. Parents do not have access to the LMS, but they can view their child’s gradebook through their child’s account.

What technical infrastructure does our school need to develop an online program?

Students will need to be able to access their online courses using a computer or mobile device. You may require students to use the school’s equipment or to provide their own. Students who will use the school’s equipment may need to have their device configured to allow access to some course materials and emails added to the whitelist to permit communication with course instructors and/or our enrollment team. If students are on campus, your school will need to consider where students will be working while online and sufficient bandwidth to cover the increased use of internet access during high volume times.

What kinds of devices do our students need?

To be successful with our online courses, students should have a computer or mobile device with a high-speed internet connection. We highly recommend that students maintain a direct connection and not use WIFI during quizzes or semester exams. Students should have the ability to save work to a local or cloud storage and have a minimum operating system of iOS 6 or greater, Andriod 2.2 (Froyo) or greater, Windows Phone 7.5 or great. Please see our system requirements for additional details (link).

How do you handle international students working in their online courses while overseas?

Whether in the U.S. or abroad, students can work in Sevenstar courses. To be successful, these students must possess English proficiency and have unhindered access to a secure internet connection.

How will our school register students for AP® exams if taking your online courses?

AP® exams are completely separate from the AP® courses that Sevenstar offers. Schools need to make their own testing arrangements for students who desire to take the AP® exam. Sevenstar does not coordinate or set up AP® exam testing locations for students.

What if our school is not sure which partnership we need?

We’re happy to speak with you to learn more about your school, your students, your goals, and your needs. Please contact [email protected], and we can discuss which option would best serve you.

General FAQs – Financial Comparison

How much does a partnership cost?
What is your refund policy?

View our refund policy. 

How can we make payments for courses?

Schools can pay for student registration and tuition by credit card through the SIS, by check, or by setting up a FACTS payment plan.

Do you offer any discounts if we utilize our own teachers?

Using your own teachers to facilitate courses affords a $100 reduction in tuition for 0.5-credit courses and a $200 reduction in tuition for 1-credit courses. There is a fee of $125 per teacher that includes the necessary technology setup in our systems and training from a Sevenstar mentor teacher. This is a one-time fee per teacher, regardless of how many courses or subjects they teach. This fee is not transferable to other teachers.

Do you offer course extensions? How much does that cost?

Yes, we are happy to provide course extensions free of charge within the parameters of our enrollment policies (6-month maximum for a 0.5-credit course and 12-month maximum for a 1-credit course).

Our online Christian education is designed to align your student’s heart and mind for a life of purpose.